We keep misreading each other’s messages

Use this when:

Chat messages or emails create confusion or an unintended tone, for example someone reads a message as rude when it was not meant that way.
People often ask for clarification, or tasks are completed incorrectly because written instructions were unclear.

Goal: Build clear writing habits so messages are understood as intended. This supports teams who do not always work at the same time, especially when not everyone is a confident English writer.

Estimated time: 35 to 45 minutes

Choose a message that caused confusion

5 to 10 minutes

Find a recent team message or email that caused confusion. If you do not have one, use a simple example such as: "Please handle the report quickly." Each person briefly shares how they understood it, for example the deadline, priority, tone, or which task it referred to.